IT Roles and Responsibilities
Recent IT-related strategic positions :
Chief Information Officer (CIO)
" oversees all uses of IT and ensures the strategic alignment of IT with business goals and objectives"
Broad CIO functions :
manager - ensuring the delivery of all IT projects, on time and within budget
Leader - ensuring the strategic vision of IT is in line with the strategic vision of the organization.
Communicator - building and maintaining strong executive relationships
What concerns CIOs the most :
- Enhancing customer satisfaction
- Security
- Technology evaluation
- Budgeting
- Staffing
- ROI analysis
- Building new application
- Outsourcing hosting
Chief Technology Officer (CTO)
" responsible for ensuring throughput, speed, accuracy, availability, and reliability of IT "
Chief Security Officer (CSO)
" responsible for ensuring the security of IT systems "
Chief Privacy Officer (CPO)
" responsible for ensuring the ethical and legal use of information "
Chief Knowledge Officer (CKO)
" responsible for collecting, maintaining, and distributing the organization's knowledge "
The Important skill for success in executive IT roles :
- Ability to communicate effectively
- Strategic thinking and planning
- Understanding business processes and operations
- Sales skills
- Thorough knowledge of technology options
- Technical Proficiency
The Gap Between Business Personnel and IT Personnel
- Business personnel more expertise in functional areas such as marketing, sales, and accounting.
- IT personnel have the technological expertise.
- It can causes a communication gap between both personnel.
- Business personnel must seek to increase understanding of IT.
- IT personnel must seek to increase their understanding of the business.
- It is the responsibility of CIO to ensure the effective communication between business personnel and IT personnel.
Organizational Fundamental - Ethics and Security
Ethic
" the principles and standards that guide our behavior toward other people "
- Privacy is the major in the ethical issue.
Privacy - the right to be left alone when you want to be, to have control over your own personal possessions, and not to be observed without your consent.
Issues affected by technology advances :
Intellectual property - intangible creative work that is embodied in physical form
Copyright - the legal protection afforded an expression of an idea such as song and video game
Fair use doctrine - in certain situations, it is legal to use copyrighted material
Pirated software - the unauthorized use, duplication, distribution, or sale of copyrighted software
Counterfeit software - software that is manufactured to look like real thing and sold
Security
" Organizational information is intellectual capital - it must be protected "
Information security - the protection of information from accidental or intentional misuse by persons inside or outside an organization
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